Employment Opportunities

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PHFS was named one of Oregon’s Top 100 Nonprofits to Work for in 2012, 2013, 2014, 2015, 2016, and 2017. PHFS values diversity in its workforce and is an equal opportunity employer. Diversity is a value-add.

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Job Title: Winter Shelter Volunteer Coordinator
Reports to: Volunteer Manager
Job Specifics: 20 hours per week
Compensation: $20 per hour
Close date: December 8, 2017

Overview:

Portland Homeless Family Solutions is opening an emergency winter shelter that serves families with children who are experiencing homelessness. We will provide 75 moms, dads, and kids a safe place to sleep from December 11, 2017 through April 30, 2018. The Winter Shelter Volunteer Coordinator will manage all of these volunteers from start to finish: recruitment, training, management, and recognition. Due to the temporary nature of Winter Shelter, this position will end on April 30, 2018.

Hours for this position will include weekday evening hours between 5:30-7:30pm to be on-site when volunteers arrive at the shelter for their shifts.

Volunteer Recruitment & On-boarding:

  • Recruits volunteers for specific roles and assignments at the Winter Family Shelter.
  • Hosts 2 to 4 volunteer orientations per month, and individual orientations as needed.
  • Follows up with prospective volunteers before orientation, next steps after orientation, and processes all Family Winter Shelter volunteer applications and background checks.

Volunteer Management & Retention:

  • Available to be on-site 4 to 5 nights per week, 5:30-7:30pm to welcome volunteers, train new volunteers, and ensure that volunteers feel supported and engaged.
  • Builds relationships with volunteers, ensuring that all volunteers have a rewarding, meaningful, and engaging volunteer experience with PHFS.
  • Communicates regularly with Family Winter Shelter volunteers through check-in phone calls, emails, and thank-you cards. 
  • Facilitates episodic volunteer groups at Family Winter Shelter as needed.
  • Resolves volunteer and staff concerns pertaining to volunteer job performance.
  • Ensures that volunteers receive feedback about their performance and have opportunity to give PHFS feedback about our performance.
  • Develops a climate within the staff of readiness for volunteers. Provides guidance and support to staff working with volunteers.
  • Helps retain Family Winter Shelter volunteers long-term by communicating volunteer roles at Thirteen Salmon Family Center and Goose Hollow Family Shelter, providing scope of all opportunities.

Volunteer Reporting & Scheduling:

  • Regularly documents volunteer hours of episodic Meal Provider volunteers and any episodic volunteer teams.
  • Regularly updates volunteer accounts and volunteer schedule on Volgistics database of any changes.
  • Communicates to on-call Family Winter Shelter volunteers when there is low-staffing on the schedule.

Communications:

  • Responds promptly to all volunteer inquiries within 24 hours.
  • Regularly communicates with Volunteer Manager about volunteer recruitment, management, and scheduling.

Skills and Abilities:

  • Be able to build relationships and interact respectfully with individuals and groups of people with diverse backgrounds and lifestyles. Builds strong, collaborative teams of volunteers to create maximum impact.
  • Strong ability to attract, recruit, and develop volunteers.
  • Leads by example, easy to relate to, willing to get “dirty”—drives team enthusiasm – demonstrated track record of delivery while improving employee and client satisfaction.
  • Demonstrated ability to anticipate / prevent or defuse problems before they escalate.
  • Sets and achieves tough stretch goals; meets commitments regardless of obstacles.
  • Team Player – works collaboratively across the organization; hands-on gets it done.
  • Risk-taker who constructively and challenges conventional solutions to achieve goals.
  • Thinks strategically, executes impeccably; strong, clear, simple communication style.
  • Understand the effects of oppression and discrimination against communities of color, people with disabilities, the LGTBQ community, and seniors; understand how systemic inequities can lead to families from marginalized groups experiencing homelessness at a disproportionately higher rate than dominant groups.
  • Be able to learn new skills and apply that knowledge to different

Minimum Qualifications:

  • 3-4+ years of volunteer coordination
  • Experience working with individuals or families experiencing homelessness and a knowledge of local social services is a plus
  • Must be reliable and show up to work on time during every scheduled shift
  • Must be self-motivated and work well in an unstructured environment
  • Experience with crisis intervention and/or customer service encouraged.
  • Any bi-lingual fluency preferred but not required.
  • Ability to bend, kneel, squat, reach, and occasionally lift up to 25 pounds
  • Familiarity with computers and basic software, including Volgistics Volunteer Database, Microsoft Word, Excel, and Google Drive

To Apply:

Send a resume and cover letter in .pdf format to brandi@pdxhfs.org with your name and the job title in the subject line.  No phone calls, please.

Applications will be reviewed as they arrive and the position will be filled as soon as possible.

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Job Title: On-Call Winter Shelter Coordinator
Reports to: Program Director
Job Specifics: No scheduled hours each week; employee will only receive hours when regular staff cannot work a shift.  Shifts are: 5pm-1:30am and 12:30am-9am
Compensation: $14 per hour

Overview:

Portland Homeless Family Solutions is opening an emergency winter shelter that serves families with children who are experiencing homelessness. We will provide 75 moms, dads, and kids a safe place to sleep from December 11, 2017 through April 30, 2018. The Winter Shelter Coordinator is expected to maintain a safe and comfortable shelter environment for the families living in shelter. Work focuses on building relationships, trust, and support in order to promote the strengths and capabilities of homeless families during their shelter stay. At a minimum, three Shelter Coordinators will be on duty in the shelter at all times.

Winter Shelter staff will form a cohort that receives robust training before the opening of shelter and receives continuous direct supervision and development from experienced staff throughout the season.  Due to the temporary nature of Winter Shelter, this position will end on April 30, 2018.  Staff who commit to working through the season will receive an additional stipend if they are still employed in this position when Winter Shelter closes. 

Specific Job Duties:

  • Build authentic relationships with moms, dads, and children who are living in the Family Winter Shelter. Maintain professional, positive relationships with families, staff, and volunteers.
  • Work with shelter staff and volunteers to ensure that the shelter is safe and welcoming to a broad diversity of families experiencing homelessness including people of all races, nationalities, languages, ages, abilities, sexual orientations, and gender identities.
  • Provide basic intake and orientation to new families on a daily basis including but not limited to reviewing Behavior Guidelines, Shelter Handbooks, drug and alcohol policies, and emergency procedures.
  • Distribute food, bedding, toiletries, and other needed items to families in a fair and equitable manner
  • Facilitate the structure of the night; ensure that the nightly routine is observed
  • Be able to enforce behavior and shelter policies to ensure smooth shelter operation and a safe environment for all families, staff, and volunteers
  • Support on-site volunteers and help them have a meaningful experience. Help them find projects to do while they are at the shelter, like sorting donations, playing with the kids, or helping with dinner.
  • Log all shelter activities, creating timely and accurate records on services provided
  • Utilize a strengths-based, trauma-informed, and client-centered approach with families as they live in a communal environment with other families
  • Work effectively with PHFS staff; participate in team building, staff meetings, and organizational functions

Skills and Abilities:

  • Be compassionate and non-judgmental in responding to families in need
  • Maintain composure and facilitate order in a stressful environment with a particular focus on the stressors of communal living, parenting, and homelessness
  • Must be able to maintain strict confidentiality and professional boundaries with all households
  • Communicate clearly and concisely with clients and staff
  • Build relationships and interact respectfully with individuals and groups of people with diverse backgrounds and lifestyles
  • Understand the effects of trauma and how trauma can impact homelessness and poverty
  • Understand the effects of oppression and discrimination against communities of color, people with disabilities, the LGTBQ community, and seniors; understand how systemic inequities can lead to families from marginalized groups experiencing homelessness at a disproportionately higher rate than dominant groups
  • Be able to learn new skills and apply that knowledge to different situations
  • Be flexible in work routine and approach to nightly schedule
  • Be comfortable working independently with clients as well as with the rest of the PHFS team

Minimum Qualifications:

  • Experience working with individuals or families experiencing homelessness and a knowledge of local social services is a plus
  • Must be reliable and show up to work on time during every scheduled shift
  • Ability to work with a team and communicate effectively; some Assertive Engagement communication training will be given
  • Interest in building authentic relationships with families in our shelter to help them move through their episode of homelessness
  • Must be self-motivated and work well in an unstructured environment
  • Experience with crisis intervention and customer service.
  • Any bi-lingual fluency preferred but not required.
  • Ability to bend, kneel, squat, reach, and occasionally lift up to 25 pounds
  • Ability to climb stairs multiple times a day
  • Familiarity with computers and basic software, including Microsoft Word, Excel, and Google Drive

To Apply:

Send a resume and cover letter in .pdf format to kurt@pdxhfs.org with your name and the job title in the subject line.  Include your preference on shift times and number of hours per week if applicable. No phone calls, please.

Applications will be reviewed as they arrive and the position will be filled as soon as possible. We are hiring a large cohort of staff, around ten people, to work at this shelter. We will also be offering on-call shelter coordinator opportunities.